Accra Technical University (ATU) has taken another step towards digital transformation by exploring Artificial Intelligence (AI) solutions aimed at improving student experience, communication and service delivery across the University.
The initiative formed part of a specialised AI workshop organised by the Directorate of Public Affairs in partnership with Cisco and IT Horizons on 25 June 2026 at the ATU Akwaaba Lodge Conference Facility. The workshop brought together members of Senior Management, Directors and representatives from various units of the University.
Addressing participants during the opening session, the Pro Vice-Chancellor of ATU, Prof. Felix Kutsanedzie, emphasised the growing influence of Artificial Intelligence on education, business and everyday life. He noted that institutions that embrace innovation are better positioned to remain relevant and responsive to the needs of their stakeholders.
He explained that AI presents opportunities for universities to improve communication, strengthen student engagement and enhance efficiency in administrative processes. He therefore encouraged participants to develop a better understanding of the technology and its practical applications within higher education.
The Deputy Registrar and Director of Public Affairs, Ms. Fausta K. Ganaa, highlighted the importance of innovation and digital transformation in enhancing institutional effectiveness and improving the student experience. She encouraged administrative leaders to adopt proactive approaches in gathering relevant information and disseminating timely, student-centred and newsworthy institutional content that keeps students informed, engaged and connected to activities, opportunities and developments within the university community.
The workshop also focused on how AI-powered solutions can improve interactions between universities and their stakeholders. A presentation by the Solutions Architect at IT Horizons, Mr. Joshua Borlu, demonstrated how intelligent systems can support customer service, automate responses to enquiries and provide easier access to information.
Using practical examples, participants were taken through the ways AI can assist students and staff by providing real-time support and improving access to university services. The session also highlighted how data and automation can support faster and more informed decision-making.
Another session examined the use of smart workplace technologies to improve collaboration and productivity. Facilitated by Mr. Borlu and the Client Relations Manager of IT Horizons, Ms. Janet Amo, the presentation showcased digital tools designed to support meetings, teamwork and communication in modern work environments.
A live demonstration of an AI-powered response platform developed for ATU attracted significant interest from participants. The platform showed how students, staff, prospective applicants and other stakeholders could receive instant responses to enquiries and gain quicker access to essential university information.
Discussions that followed centred on opportunities for implementation and the University’s readiness to adopt AI-driven solutions. Participants also explored how the technology could support teaching, learning, administration and stakeholder engagement.
Members can click on the link to access the event gallery https://atudpa100.pixieset.com/atuadvancesdigitaltransformationagendathroughstrategicaicapacitybuildingworkshop/